At Charm Grand Corporation Limited, we are committed to delivering your products safely and on time. This Delivery Policy outlines our shipping practices and what you can expect when you place an order with us.

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1. Delivery Schedule

We strive to deliver all products according to the agreed schedule of shipments. Typically, the delivery timeframe is between 7 to 11 working days from the date of order confirmation, depending on your location and the availability of products.

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2. Order Processing

- Order Confirmation: Once you place an order, you will receive an order confirmation via email. This email will include an estimated delivery date.
- Processing Time: Orders are processed within 1 business days. Orders placed after 1200  HKT will be processed the next business day.

 

3. Shipping Methods

We utilize reliable shipping carriers to ensure your products are delivered securely. The shipping method will be selected based on your location and the nature of the products ordered.

 

4. Delivery Charges

- Delivery charges may apply based on your location and the total weight of your order. You will be informed of any applicable shipping fees during the checkout process.

 

 5. Delivery Location

- Deliveries are made to the address provided at the time of order. Please ensure that the address is accurate to avoid delays.
- We currently deliver to our store pickup: 8B, ChaseGold Tower,100 Ma Tau Wai Road, Kowloon

 

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress.

 

7. Delays

While we aim to meet the estimated delivery timeframe, unforeseen circumstances may cause delays. If your order is delayed, we will notify you as soon as possible.

 

8. Contact Us

If you have any questions or concerns regarding your delivery, please contact us at:

Charm Grand Corporation Limited
[Suite 2509, Champion Tower, Three Garden Road, Central, HK]  
[cgc@charmgrandcgc.com]