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At  Charm Grand Corporation Limited, we strive to ensure our customers are completely satisfied with their purchase. Please read our refund and cancellation policy carefully before making a purchase.

Effective Date: 23/8/2025
 

1. Cancellation Policy
 

• Orders  can be canceled within 24 hours of placing the order without any penalty.

• To cancel, please contact us at : cgc@charmgrandcgc.com / +852 9020 1982 with your order details.

• After the cancellation window has passed, cancellations may not be accepted, or a cancellation fee may apply, depending on the product or service.
   

2. Refund Policy​

• Refund requests must be submitted within 24 hours of receiving the product or service.

• Refunds will be processed via the original payment method within 7-14 business days after approval.

• Shipping costs (if applicable) are non-refundable.
   

3. Non-Refundable Items or Services
 

• Once the customer signs the delivery note and acknowledges receipt of the product, no refund will be issued.

• By signing the delivery note, the customer confirms that the product has been received in satisfactory condition and agrees that no refund will be provided.
   

4. Process for Refunds
 

1. Contact our support team at cgc@charmgrandcgc.com / +852 9020 1982 with your order number and reason for refund.

2. Our team will review your request and confirm eligibility.

3. If approved, the refund will be processed within [7–14business days].
    

5. Late or Missing Refunds
 

• If you haven’t received a refund after the processing period, please contact your payment provider first.

• Then contact us at cgc@charmgrandcgc.com / +852 9020 1982 with proof of your transaction.
   

6. Changes to This Policy
 

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.